Important Notice:
Please be aware email is not a secure method of communication.

Do not use email to send us confidential or sensitive information such as passwords, account numbers or social security numbers. If you need to provide this type of information, contact us by phone, fax or regular mail.

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Manage Your Existing Loan



Do you have a Home Loan with us? If so, Berkshire Bank is excited to assist with your loan servicing needs. Please see our Loan Servicing Information below. 

Loan Servicing Information:

Automatic Payment Form (PDF)
This is our preferred method for automatic withdrawals. When signing up for ACH/Autopay your payment is automatically withdrawn from your checking/savings account . This is beneficial to those with Home Equity loans, or mortgages that are being escrowed as the payment amount can change. CLICK HERE


Other Payment Options Available: 
Quick Pay:  Quick Pay is a convenient tool that allows you to make a one-time payment to your loan from your checking/savings account, or debit card. Please note if you already have an automatic withdrawal set up through Berkshire Bank this does not replace it, or shut it off.  Ready to make a payment? CLICK HERE


Recurring Online Payment: 

Please refer to our FAQ section.


Phone Payment: 
We do accept payments over the phone, however, a fee may be associated. Please call us at 800-773-5601 to make a phone payment.

Change of Address Form

Berkshire Bank requires written confirmation of an address change before our records can be updated.  CLICK HERE


Email Loan Servicing about your Mortgage or Personal Loan:



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